Listen
Understand your team, current systems and the process you want to improve.
WORK & SUPPORT MANAGEMENT
Work is clear.
People connected.
You’re in control.
A shared working routine for tasks, support requests and customer relationships. Explore a clearer way to manage daily work with eSupport.pro.
Built by CSA. Shaped around your team.
eSupport.proTEAM WORKSPACE
Hello, team.What’s next for today?
Planned
PROJECTPrepare the new projectProject team
In progress
SUPPORTReview a customer requestSupport team
Complete
KNOWLEDGEShare resolution notesKnowledge sharing
Illustrative workflow · Not a live product screen.
Developed by CSA
Work · Customers · Knowledge · Performance
Work · Customers · Knowledge · PerformanceWHAT WE BRING TOGETHER
From daily work
to the bigger picture.
Explore the processes that connect your team, customers and daily work.
01
Work and task management
Bring daily tasks, project work and reminders into a shared working routine.
Explore02Support ticket management
Turn a customer question into a support process your team can follow.
Explore03Customer relations
Connect customer information with the work and conversations it relates to.
Explore04Knowledge management
Create an organised approach to recurring questions and lessons from daily work.
Explore05Performance and reporting
Identify the visibility your team needs across tasks, time and customer work.
Explore06Implementation and training
Plan requirements, data, user roles and go-live together.
ExploreA CLOSER LOOK
See the working day
in one place.
Review personal work plans, open tasks and reminders around your team’s routine. This is a sample product screen from the supplied material; confirm the current experience in a demo.
Discuss a demo
HOW WE START
Understand first.
Move forward together.
Evaluate
Use representative scenarios to clarify requirements and scope.
Plan
Agree data preparation, user responsibilities and the next steps.
YOUR NEXT STEP
Let’s discuss a better way to work.
Tell us about your team, current systems and the process you want to improve.